Step 1: Understand the Google Authenticator appīefore diving into the process of restoring Google Authenticator after a factory reset, it’s essential to have a solid understanding of how the app works and the role it plays in securing your online accounts. Ready to embark on this journey to restore your Google Authenticator after a factory reset? Let’s get started! In the following sections, we will delve into each step of the restoration process, ensuring that you can regain control of your accounts quickly and smoothly. Without these backups, you may find yourself locked out of your accounts indefinitely, so it’s vital to take the time to set them up beforehand. These backup options will serve as a temporary means of authentication until you can restore Google Authenticator. To prepare for a factory reset, it is crucial to have backup codes or alternative authentication methods in place for each of your accounts. Therefore, when you perform a factory reset, these credentials are wiped, and you will need to reinstall the app and reconfigure it with your accounts. It stores your account credentials locally on your device, generating unique codes that are required along with your password to authenticate your identity. If, for whatever reason, you no longer have access to neither your Google Authenticator app and your backup codes, contact Sprout Support.Before diving into the restoration process, it’s important to understand how the Google Authenticator app functions. In the event that this happens, you will need to use one of the generated backup codes to log into your Sprout Social account and reconfigure Two-Step Verification from the Security page. If you delete and reinstall Google Authenticator, or you replace your mobile device with a new one, your previous configuration profile for Sprout Social will no longer be available. To ensure access to your Sprout account, be ready to type in the verification code presented in Google Authenticator when Sprout prompts you for verification.įor security purposes, Google Authenticator only stores your configuration locally on your device. Google Authenticator produces a new verification code on a short timer. Once two-step verification is configured, any time you try to log in to Sprout on web or on mobile, you get prompted for a verification code after you type in your password. How do I log in once two-step is enabled? If you use all of your backup codes, or you lose them, new codes can be regenerated from the Security page at any time.Īfter you've saved your backup codes, click Done to complete the Two-Step Verification setup. Make sure to write these down or print them out and save them in a secure place accessible only to you. These codes can be used to verify your account in the event you do not have access to your mobile device and an authenticator app.Įach backup code can be used only once. Select that option in Google Authenticator and click the link labeled Or, you can manually enter a secret code in Sprout.Īfter verifying your device, Sprout produces 10 backup codes. Note: It's also possible to configure by manually typing in a secret code. Sprout asks you to verify your device with the code you receive in your authenticator app.
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